If your purchase went through, and payment was processed, you should have received a payment confirmation email directly from JVZoo. Before reaching out, please make sure that this link was not sent to a different email of yours. Also, be sure to check your spam/junk folders.
If you still cannot find the payment confirmation, please visit the JVZoo Customer Portal. Once logged in, you will find the JVZoo payment ID at the top of the details of the transaction for each product.
In addition, JVZoo Support may be able to assist further, as they have access to portions of the payment system that our Support Team does not.
Their support email is support@jvzoo.com